Find Wallet Answers Before You Start
Our FAQ is arranged around the moments that commonly pause an account journey: entering a phone number, confirming a wallet status, reaching the lobby, or checking a transfer reference. We explain what you should see in the cashier when using DANA, OVO, GoPay, QRIS, virtual account, or bank transfer. For Indonesian bank routes, BCA, BRI, Mandiri, and BNI references should match the
details shown on your account screen. Read the matching answer before repeating a request, then use our account-help path if the displayed status does not change.
- DANA
- OVO
- GoPay
- QRIS